​​​Safeguarding

Safeguarding children, young people and adults at risk is everyone's responsibility. Safeguarding is defined as the prevention of harm and abuse through high quality care, providing effective responses to allegations of harm and abuse in line with multi-agency procedures and using learning to improve services to patients.​  

The Greenwich CCG Accountable Officer ensures that the responsibility to safeguard and prevention of harm to children, young people and vulnerable adults is discharged effectively across the whole health economy through Greenwich CCGs commissioning arrangements

Safeguarding adults 


Safeguarding adults includes:

  • protecting their right to live in safety, free from abuse and neglect.
  • people and organisations working together to prevent the risk of abuse or neglect, and to stop them from happening.
  • making sure people's wellbeing is promoted, taking their views, wishes, feelings and beliefs into account.

If a person is in immediate danger, you should always call the police on 999.

If you suspect a person is at risk of abuse or is being abused, report it to the Contact Assessment Team. Call  020 8921 2304 (out of hours: 020 8854 8888) or send an email. The switchboard is open 24 hours a day, seven days a week.

Anyone who is concerned that abuse may be taking place or feels they are subject to abuse themselves should seek help, even if the circumstances appear trivial.

Safeguarding children 


Safeguarding and promoting the welfare of children includes:

  • protecting children from maltreatment;
  • preventing impairment of children's health or development;
  • ensuring that children grow up in circumstances consistent with the provision of safe and effective care;
  • taking action to enable all children to have the best outcomes.

Concerned for a child's or young person's safety?

Anyone who is concerned about a child's safety or wellbeing can contact 

Multi-Agency Safeguarding Hub (MASH)
First Floor, The Woolwich Centre
35 Wellington Street 
London SE18 6HQ

The MASH is operational during office hours:

  • Monday to Thursday:  9.00am - 5.30pm
  • Friday: 9.00am - 4.30pm

Professionals can call the consultation line on 020 8921 2267 and make referrals by calling 020 8921 3172. 

Referrals or other communications can be sent by emailing MASH-Greenwich.

Referrals outside office hours are handled by the Out of Hours Social Worker, who can be contacted on 020 8854 8888.

Agencies can also download the inter-agency referral form from the Royal Borough of Greenwich website to refer a child or children to children's social care for assessment as a child in need. 

If a child is in immediate danger, you should always call the police on 999.

If you are a healthcare professional, you can view Greenwich Health Work Group Child Neglect Toolkit. The toolkit can guide you when completing assessments.