​Comments, compliments and complaints

We do all we can to provide good quality health services, but sometimes things don't go as they should. 

We welcome people telling us about how we can improve, or make a complaint about the service they have received from Greenwich CCG.

We are also very pleased to receive positive feedback and compliments about our work or the quality of health services you have received as a local resident.

Making a complaint

NHS Greenwich Clinical Commissioning Group is committed to offering the best possible care to the community we serve. However, sometimes things do go wrong and you may be unhappy with the treatment you, or a member of your family, has received.

We take all complaints very seriously and will respond to you as quickly as possible.

The procedures for making complaints to the NHS changed on 1 April 2013.

Complaints can be made to NHS Greenwich CCG, as the commissioner of the service, via the CCG Compliance Manager at GRECCG.greccgcomp@nhs.net​ or GRECCG.NHSGreenwichCCG@nhs.net .

Complaints about Greenwich CCG or a commissioning decision should be referred to the CCG Compliance Manager at GRECCG.greccgcomp@nhs.net or GRECCG.NHSGreenwichCCG@nhs.net .

NHS Complaint Advocacy Service​

POhWER - support people to make a complaint about services commissioned or provided by the NHS. For more information visit the website. 

Further information can also be found on the NHS Choices website.

Complaints about GPs, dentists, pharmacists or opticians


From 1 April 2013, if you have a complaint about a GP, dentist, pharmacist or optician that cannot be resolved locally with the practice manager or pharmacist, you should contact NHS England.

Complaints against a hospital

 
Complaints about hospital, mental health or community trust services may be referred directly to the service provider; for Greenwich patients these are the most common providers:

Healthwatch


Healthwatch is the first point of contact for anyone with an issue, question or enquiry related to healthcare.

For more information about Healthwatch Greenwich visit the Healthwatch Greenwich website.