​Our approach to engagement


NHS Greenwich CCG strives to engage with Greenwich patients, partners and residents throughout the commissioning cycle to ensure that local people have a strong voice.
We engage with our local community to:
  • identify health needs and aspirations, develop our commissioning intentions and priorities
  • design and improve services
  • to take patients’ views into account when we procure services.
  • use patients’ experience to improve safety and quality of care.

We have a strategic approach to Patient Public Engagement outlined by our Patient Public Engagement Strategy and underpinned by our mission, vision and principles.

See diagram below



By engaging with the local community we understand the needs, concerns and experiences of residents so we can better deliver the best possible health services. We understand that positive health outcomes for the people of Greenwich can only be achieved if patients and local people remain at the heart of everything we do. 

NHS Greenwich CCG involves Greenwich patients, partners and residents throughout the commissioning cycle to ensure that local people have a strong voice. Our efforts to improve the way we involve and engage public and patients in the past year resulted in an improved assurance rating with NHS England in November 2017 from "Requires Improvement" to "Good" for this important area. We are delighted with this progress, although we recognise that we are on a journey, and will strive to continually improve in this area.