​Our approach

Engagement is a key priority for the CCG, and one of our corporate objectives. Effective engagement is an important part of everybody's role, with the communications and engagement team providing guidance and support. We strive to actively involve local people and service users to plan, design and feedback on local services, and we are committed to building relationships with our communities to understand their needs, so that we can plan services accordingly.

We engage with our local communities to:

  • identify health needs and aspirations, develop our commissioning intentions and priorities
  • design and improve services
  • take patients' views into account when we buy services
  • use patients' experience to improve safety and quality of care

We have a strategic approach to Patient Public Engagement outlined by our Patient Public Engagement Strategy and underpinned by our mission, vision and principles.

Our strategy, launched in September 2017 through to 2020 sets out our vision, approach and infrastructure for delivering our legal duties to engage patients and the public in our work. By engaging with the local community, we understand the needs, concerns and experiences of residents so we can deliver the best possible health services. We understand that the best way to achieve positive health outcomes for the people of Greenwich is by putting local people at the heart of our decision making. 

See diagram below



By engaging with the local community we understand the needs, concerns and experiences of residents so we can better deliver the best possible health services. We understand that positive health outcomes for the people of Greenwich can only be achieved if patients and local people remain at the heart of everything we do. 

NHS Greenwich CCG involves Greenwich patients, partners and residents throughout the commissioning cycle to ensure that local people have a strong voice. Our efforts to improve the way we involve and engage public and patients in the past year resulted in an improved assurance rating with NHS England between 2017 and 2018 from "Requires Improvement" to "Good" for this important area. We are delighted with this progress, although we recognise that we are on a journey, and will strive to continually improve in this area.