Safeguarding 

Safeguarding means protecting people's health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. It's fundamental to high-quality health and social care.

Safeguarding children 


Safeguarding and promoting the welfare of children  

  • protecting children from maltreatment;
  • preventing impairment of children's health or development;
  • ensuring that children grow up in circumstances consistent with the provision of safe and effective care;
  • taking action to enable all children to have the best outcomes.

Concerned for a child's or young person's safety?


Anyone who is concerned about a child's safety or wellbeing can contact 

Multi-Agency Safeguarding Hub (MASH)
First Floor, The Woolwich Centre
35 Wellington Street 
London
SE18 6HQ

Professionals can call the consultation line on 020 8921 2267 and make referrals by calling 020 8921 3172. 

Referrals or other communications can be sent via emailing MASH-Greenwich.

The MASH is operational during office hours:

  • Monday to Thursday:  9.00am - 5.30pm
  • Friday: 9.00am - 4.30pm

Referrals outside office hours are handled by the Out of Hours Social Worker who can be contacted on 020 8854 8888.

Agencies can also download the inter-agency referral form from the Royal Borough of Greenwich website to refer a child or children to children's social care for assessment as a child in need. 

If a child is in immediate danger, you should always call the police on 999.

If you are a healthcare professional, you can view Greenwich Health Work Group Child Neglect Toolkit. The toolkit is informative and can guide you when completing assessments.   

Child Death Helpline


The Child Death Helpline is dedicated to provide a quality Freephone service to anyone affected by the death of a child of any age – whether they are parents, grandparents, siblings, family members, friends or involved professionals.

The Child Death Helpline is staffed by volunteers, all of them bereaved parents. All of our volunteers are trained, supervised and supported by professional teams within Great Ormond Street Hospital for Children NHS Trust and the Alder Hey Children's NHS Foundation Trust. The helpline is a partnership between professionals and parents working together to provide a professional service to anyone affected by the death of a child of any age.  

T
he line is confidential; a caller can talk openly about the child's life and death. Callers are given the opportunity to freely express their worries and emotions. Support is provided not only at times of crisis but also for on-going needs of callers over their lifetime.

The helpline is open every day of the year.

  • Monday to Friday 10am to 1pm
  • Tuesdays 1pm to 4pm
  • Wednesdays 1pm to 4pm
  • Every evening 7pm to 10pm

Freephone helpline on 0800 282 986 or if calling from a mobile call 0808 800 6019.

Please visit
Child Death Helpline website if you would like to find out more. 

Safeguarding adults 


Safeguarding adults includes:

  • Protecting their rights to live in safety, free from abuse and neglect.

  • People and organisations working together to prevent the risk of abuse or neglect, and to stop them from happening.

  • Making sure people's wellbeing is promoted, taking their views, wishes, feelings and beliefs into account.

If a person is in immediate danger, you should always call the police on 999.

If you suspect a person is at risk of abuse or is being abused, report it to the Contact Assessment Team. Call  020 8921 2304 (out of hours: 020 8854 8888) or send an email. The switchboard is open 24 hours a day, seven days a week.

Anyone who is concerned that abuse may be taking place or feels they are subject to abuse themselves should seek help, even if the circumstances appear trivial.