Principles of engagement, involvement and participation
Our work is underpinned by the principles of good practice - open communication and continuous engagement with patients, the public and key stakeholders.
We are committed to the NHS England 10 principles of participation
- Reach out to people rather than expecting them to come to you and ask them how they want to be involved, avoiding assumptions.
- Promote equality and diversity and encourage and respect different beliefs and opinions.
- Proactively seek participation from people who experience health inequalities and poor health outcomes.
- Value people's lived experience and use all the strengths and talents that people bring to the table, working towards shared goals and aiming for constructive and productive conversations.
- Provide clear and easy to understand information and seek to facilitate involvement by all, recognising that everyone has different needs. This includes working with advocacy services and other partners where necessary.
- Take time to plan and budget for participation and start involving people as early as possible.
- Be open, honest and transparent in the way you work; tell people about the evidence base for decisions, and be clear about resource limitations and other relevant constraints. Where information has to be kept confidential, explain why.
- Invest in partnerships, have an on-going dialogue and avoid tokenism; provide information, support, training and the right kind of leadership so everyone can work, learn and improve together.
- Review experience (positive and negative) and learn from it to continuously improve how people are involved. Recognise, record and celebrate people's contributions and give feedback on the results of involvement; show people how they are valued.
We also consider and adopt other models of good practice, such as principles developed by National Voices during their work with the NHS Vanguard sites.